Refund policy

14-Day Returns

We hope you love your IREH London purchase. If you change your mind, you have 14 days from the day you receive your order to notify us that you wish to cancel and return an eligible item.

Once you have notified us, you must send the item back within 14 days.

To be eligible for a return, the item should be returned in the same condition in which it was received, unworn and unused, with any original tags, protective packaging and presentation packaging included. Please take reasonable care of the item while it is in your possession. We may make a deduction from the refund where the value of an item has been reduced as a result of handling beyond what would reasonably be permitted when examining the item in a shop.

To start a return, please contact us at irehlondon@gmail.com with your order number and the item(s) you wish to return. If your return is accepted, we will provide return instructions and the applicable return address.

Please do not send items back without first contacting us, as this may delay the processing of your return.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of returning the item. We recommend using a tracked postal service and retaining proof of postage until your refund has been completed.

Where an item is faulty, damaged, not as described, or an incorrect item has been supplied, please contact us so that we can assess the issue and provide an appropriate solution in accordance with your statutory rights.

Damages, Faults & Incorrect Items

Please inspect your order as soon as possible after delivery. If an item arrives damaged, defective, or you receive the wrong item, contact us at irehlondon@gmail.com as soon as possible with your order number and details of the issue.

We may ask for clear photographs and, where reasonably necessary, a short video showing the issue so that we can assess the problem promptly. This does not affect your statutory rights.

Exceptions / Non-Returnable Items

Certain goods may be exempt from the statutory right to cancel, including personalised or made-to-order goods and sealed goods which are not suitable for return for health-protection or hygiene reasons where the seal has been broken after delivery, where the relevant legal exemption applies.

If you are unsure whether an item is eligible for return, please contact us before returning it.

Gift cards cannot be returned except where required by law.

Nothing in this policy excludes or limits your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the eligible item in accordance with this policy and place a new order separately.

Refunds

Once your return is received, we will inspect it and notify you regarding your refund. Where you exercise your statutory right to cancel, any refund due will be made within the applicable legal timeframe, generally no later than 14 days after we receive the returned goods or, if earlier, after you provide evidence that you have sent them back.

Where applicable, the standard outbound delivery charge will also be refunded up to the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced or express delivery option is not refundable unless required by law.

Refunds will be made to the original payment method. Your bank or card provider may require additional time to process and display the refund after it has been issued.

Your Statutory Rights

This Return & Refund Policy is in addition to, and does not affect, your statutory rights under applicable UK consumer law.

For return or refund enquiries, please contact irehlondon@gmail.com.